Frequently Asked Questions
Everything you need to know about Kela Hair Jewellery and your shopping experience.
How do Kela hair charms stay in place without damaging my hair?
Our patented non-slip internal silicone grip technology ensures that each charm stays exactly where you place it without pulling or snagging. They are designed to be gentle on all hair types, from fine to thick textures.
What materials are used in Kela Hair Jewellery?
We use premium materials including high-quality brass bases, silver and gold plating, and genuine crystals. All our products are lead and nickel-free to ensure they are safe for sensitive skin and scalp.
How long does shipping take for domestic and international orders?
Domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order is dispatched.
Can I return my items if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been worn or removed from their protective seals.
Are Kela charms suitable for short hair or just long styles?
Kela charms are incredibly versatile! While they look stunning in braids and updos, they can also be used to pin back bangs or add a touch of sparkle to short bobs and pixie cuts, provided there is enough hair to grip.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.